Client case study · BBM Building Services
More than a new website.
One connected digital setup for an established building services business — from the website customers see to the email its team relies on every day.
Project scope
Website → infrastructure
01 · The challenge
Too many providers.
No single view.
BBM's domain, website and email had grown across several different platforms. Its domain registration and DNS needed to be brought under control, while years of business email remained on a legacy mail platform.
The job was not to treat these as separate fixes. It was to create one manageable digital environment, with a single technical partner responsible for understanding how every part fitted together.
Before
Website, domain and email split across providers
Transition
Careful staged migration with live services protected
After
One connected setup with ongoing support
02 · The work
Four moving parts.
One coordinated project.
A new website
We rebuilt BBM's website to give the company a stronger, modern presence and a maintainable foundation. 92 Design handled both the build and the technical deployment.
Domain & DNS
Control of the domain was consolidated into a dedicated account. Website and email DNS records were coordinated carefully so the live site kept working while Microsoft 365 was prepared.
Microsoft 365
A new tenant, company domain and business mailboxes were configured, including MX and verification records, account access, authentication and mail-flow checks.
Mailbox migration
Multiple operational mailboxes were moved in stages, including one with more than 20 GB of historic correspondence. Staff could use their new accounts while archives transferred behind the scenes.
20 GB+
Historic email is business history.
Customer discussions, quotations, invoices and project records were preserved rather than left behind on the old platform.
03 · Preserving the record
Migration with a paper trail.
The migration was staged so the live email environment and historic archive could be handled separately. That meant the team could start using Microsoft 365 without waiting for every old message to transfer.
Afterwards, mailboxes and migration reports were checked. Any items that could not transfer automatically were documented, giving BBM a clear record instead of an assumption that everything had moved.
04 · Ongoing support
The launch was a milestone, not the finish line.
92 Design continues to act as BBM's single point of contact when something needs changing or a technical issue appears.
05 · The result
Fragmented to connected.
Need to untangle your business technology?
Your website, domain and email should work as one.
Whether you're replacing an old website, moving email providers or trying to understand who controls your domain, 92 Design can bring the pieces together.